The things you hear in quality audits are eye opening. While keeping anonymity, I want to share what I’ve learned about the economic condition. Maybe B and I don’t have it so bad huh?
Customer Service Rep (CSR): Let’s fill in some missing info.
CSR continued: Are you retired?
Mr. Jones: No I’m still working.
CSR: What are you doing?
Mr. Jones: Trying to sell cars.
CSR: Is that full time, part time?
Mr. Jones: Full time I guess. If they’re open, I’m on the lot.
CSR: Are you in the finance department?
Mr. Jones: No, I am a salesman. I work on commission.
What’s missing from the above is a tiny piece of information. The customer is 76 years young (as my daddy would have said). Not old. Young. Mr. Jones is 76 and still working@!
He went on to explain he has two grand kids that needed his help. He said he helped them and it depleted his savings. He is living paycheck to paycheck. His words. Not mine.
Then right after this call the next one paraphrased ended like this:
Happy Customer: “I’m going to cry! The savings on my insurance is a blessing. I am going to buy some new clothes for back to school.”
Earlier in the conversation she had said “I shop at Old Navy. I am a teacher with a teacher’s salary. No Louis Vuitton for me”
Makes me realize that B and I have first world problems. Nothing to complain about. Though on any given day, complain I will. Though maybe next time I’ll stop myself and be grateful.
As always, more to come.