I’m on automatic pay aka AUTO Pay and rarely check my bill. I get all the automated notifications of course but more often than not, things simply go through. Then while on vacay last week I have the opportunity to pay closer attention to “stuff”. That’s when I see where our cell phone bill increased by $30 month.
Come to find out AT&T changed our plan without our consent. Oh but they “notified” us two prior statements ago. And this was AT&T being good stewards of our account as the UN-REQUESTED upgrade was completed by the loyalty team. They did us a favor!! Ugh.
After a fairly lively chat I am offered a VALUE plan which is $5 less per month than the upgraded plan with the only difference being we no longer get the AUTO pay discount because the VALUE plan is already deeply discounted.
Huh? What? Take two. Funny math about to ensue.
The old plan was $85 – $10 AUTO Pay discount or $75 a month and let’s not forget $20 a line to activate or some such bullshit. And why not price at $75 and be done with it!!
The upgraded plan moves us from 3G to 4G/5G (when it becomes available) for $95 – $10 AUTO Pay discount or $85 a month and let’s not forget $20 a line to activate or some such bullshit. And why not price at $85 and be done with it!!
The VALUE plan I was offered as consolation costs $80 per month for 4G/5G (when it becomes available). No AUTO Pay discount. BUT still $5 less than the $85 for upgraded with discount.
I have it on good authority that under the old 3G plan we did get speeds of 4G LTE already but I guess they’re taking that away. My non-technical mind seems to think these air waves cannot be contained really. I wonder if with our 4G phones we’d still be hitching a ride on the faster 4G waves even under the old plan. Which they offered to retroactively put back btw.
For Pete’s sake! How did we ever LIVE without SMART phones? What should we do? Take the old plan back? Go VALUE? Leave well enough alone? Which is what I did because B doesn’t care. Which is what they are banking on because I am a Luddite light.
End rant! FIN!
As always, more to come.