I just love that question. Not really. I just love saying HELL!! Cursing takes the edge off.
Any who. I am working at home in order to get a jump start on tonight’s festivities. I had one final meeting during which I got a call that I did not take … from area code 512 …
So, … we know what that means. Well I know what that means. Those calls are from patient for whom I just pay the bills. He left a message this time. No translator.
Patient: Jill, I am in the hospital. I broke my leg. My left leg. Call me back at 512-xxx (what’s the number here?)
As soon as I got the voice mail, I called back. Time lapse was within 15 minutes. The line just rings … forever … until I get a fast busy signal and a disconnect. I call back the number on caller ID vs. the direct number. The switchboard (yes I said switchboard) answers and I explain what happened. I ask to speak with the patient.
Operator: that happens when the phone in the room isn’t answered. He could be in the middle of treatment or maybe he is sleeping all drugged up.
My thought bubble is oh really. You have no idea sister. Can you say HIPPA?
Operator: I can transfer you to the nurses’ station.
Me: Yes Please do.
Me: Can I leave a message for _________. I want him to know I got his message and called but no answer. Tell him that I will try again later.
Nurse commits to relaying message.
Now the question becomes will I call back? I’d like to think I will. And I know I should. But here’s the thing about should. That word should … it SHOULD be stricken from the dictionary. It comes with obligations and expectations and forced actions. Who is to say what is correct? I have been given permission to do what I want, not what I should. Too bad I didn’t just take the call. Then I’d be done with it.
Oh well HELL! There is that word again.
As always, more to come.