Lulu: I am surprised you got the deal.
Me: Yep. Being calm paid off.
Lulu: Hell hath no fury like a calm woman who researches purchases ahead of time.
Me: I knew I could do it.
But I didn’t KNOW; I only hoped.
Seems the battery issue with iPhones is rampant. Wise got a new phone earlier this week for same reason and today it was Lulu’s turn. But I was not going to be screwed over.
Step 1: Go online. Start online chat.
Rep: We do not negotiate iPhone prices.
Me: Uh ya you do.
Rep: Chat can’t but call the loyalty line. Maybe they can but I don’t think they will.
Step 2: Go to AT&T store. Talk to rep.
Rep: The line is eligible for upgrade. Cost is $549.99. We will give $105 as trade. Balance left is $444.99. Divided by 24 or 30.
Me: What if I buy outright?
Rep: Same – $444.99 so might as well take the installments.
I persistently negotiate explaining I recently got the same phone for 99 cent plus tax. Surely they can do better than $444.99. I am told not in store but maybe loyalty can.
Step 3: Call 611 because I forgot to write down the loyalty line. Gave my spiel all over again. 611 can’t help but they transfer me to the loyalty department. The BEST department ever!
Rep: Wow, you have been a loyal customer for over 30 years. First of all, thanks for that.
Me: There has to be a sweet spot between 99 cents and $549.99.
Rep: I’m going out on a limb. AT&T discontinued two year contracts on individual accounts. But I’m willing to give you the business contracted price if and only if you agree to stay two more years.
Me: Well duh. What’s two more after 30. I accept.
Final Outcome: We paid $1.07 including tax for a brand new jet black iPhone 7. The $45 activation fee waived. FedEx deliver fee waived. Phone to arrive in-store tomorrow. We go back and collect our loot making the official switch to the new phone.
I am officially a bad ass. Lol! 🙂
As always, more to come.