I had some tech issues at work today. Online chat with boy 1 resulted in his refusal to acknowledge an issue. He gave me long irksome steps to recovery a document. Nothing was wrong with document! Nothing was corrupted but me. I knew better but whatever. Talk to the hand boy 1.
After lunch, I called the help desk since Online went nowhere. Boy 2 gave it the good college try but after running a cleanup still couldn’t figure it out so he escalated my trouble ticket.
At 3:30 Girl 1 sent me an IM. She was assigned my escalation. She listened. Novel idea I know. She took control of my system and kept trying. She was multitasking too. I know this because she sent me an all clear IM, then an oops wrong chat. Finally she cracked the code.
I asked her to document her steps as this happened once before. Guess what? She had already added what she did to the references for next time.
As always more to come.