After the banning, we found a doctor who was just a hair better than Doctor X. Â The inital appointment went well. Â An actual assessment was done and a diagnosis was made. Â Of course this is based on self report mainly. Â Not 100% reliable but felt like an answer just the same.
We will call her Dr. Y. Â She had major issues of her own. Â Reviews on Yelp “I would not trust this doctor with my child’s mental health” and “Major ethical business issues in appointment keeping”. Â Meaning she would see the patient for 5 minutes to fill the RX after having kept him/her waiting up to 3 hours past the appointment time. Â When one really needed to talk, she was catching up and pushed the patients along like cattle. Â Yet I am sure (at least in our case) that she billed for the 50 minute hour just the same. Â That my friends is NOT ethical. Â The talk part Dr. Y advised should come from someone else in any case.
In that regard folks, we hit the JACKPOT! Someone up stairs was looking out for us.
I can’t remember exactly if I was working from home or if I had taken the day off. It was lunchtime and I was on the phone with EAP insisting that I wanted a full list of referrals even surrounding cities like New Braunfels or Boerne. Â We’d drive anywhere. Â Like Ground Hog Day, I started by calling the first name given to me and thought no way will anyone answer. Â It was lunch time after all but I was trying anyway.
It’s how we found our Angel. Â Believe it or not, she answered the phone herself. Â In my memories, on the first ring :). Â No admin, no delay. Â Her practice is faith based and that was icing on the cake. Â I told her through tears everything that happened and she agreed to see Lulu the next evening. After that first session, B took Lulu to her appointments until she started driving herself there. Â Always after school to avoid creating more anxiety. Â And eventually Lulu was released with an open door to return anytime things got tough. Â An open door she took advantage of most recently when she had surgery.
For a while, I was angry. Â Now I no longer blame an entire profession for a few bad apples. Â We all do the best we can under the circumstances. Â To quote a former boss, “no one wakes up and says to himself, gee I think I will see if I can royally fuck up today”. Â We are humans, perfectly flawed. Â In hearing others stories though, we seem to have more in common than not. Â Simply put, good help is hard to find.
Mental health and well-being are complicated issues without a reliable diagnostic tool. Add to the mix more opinions than you can shake a stick at. Â Be it insurance or a multitude of other factors, many are out on their own.